tell me how ur skills/experience prepare u for this position. If u came to work with dirty uniform, and ur manager notices what would u do. A customer forgot to bring his/her id to work and is yelling at u for not letting them in. how would u handle? tell me a time u calmed customer/coworker in stressful situation. tell me a time a coworker didnt follow rules/procedures. how'd u deal with it? tell me a time u had to adopt a different approach to communicate w. a customer? describe situation, actions u took, and outcome.
