First interview, we walked through a portfolio piece in my website and asked thoughtful follow up questions.
User Support Interview Questions
9,399 user support interview questions shared by candidates
Give an example of a scenario when you and the product owner did not agree on a design decision and they chose to not go with your idea.
What 3 leadership principles explain you best?
Give me an example when you anticipated a product enhancement on your own volition. How did it come to be and how did you validate your intuition?
How did your design solution benefit the customer.
Does this job scare you?
How do you approach a user research?
Tell me about a time when you disagreed with a stakeholder. What did you do?
Pretty typical questions that I guess I didn’t answer very well
All questions began with 'Tell me about a time when...' most were around handling conflict, to the point where I began to feel the entire role was conflict management. Many people asked the exact same questions.
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