User Support Interview Questions

9,396 user support interview questions shared by candidates

Standard initial screening questions. Tell me about what you are doing now and what you have done because reading my resume would have been a hassle. Weird question asked - Would I like to get out of Web Development. Made me think they didn't have a position at all.
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Javascript/User Experience Developer

Interviewed at Fusion Alliance

3.4
Mar 21, 2015

Standard initial screening questions. Tell me about what you are doing now and what you have done because reading my resume would have been a hassle. Weird question asked - Would I like to get out of Web Development. Made me think they didn't have a position at all.

Why do you want to work at Zappos ? What the five things you would bring if you go to the desert? challenge question : the challenge for online shopping is that customers could not try it. How would you solve this problem ?
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User Research Intern

Interviewed at The Zappos Family

2.7
May 4, 2016

Why do you want to work at Zappos ? What the five things you would bring if you go to the desert? challenge question : the challenge for online shopping is that customers could not try it. How would you solve this problem ?

Both interviews wanted to know about process. Both were more focused on UX (which kind of threw me since this was listed as a UI position). Both mentioned my portfolio (they actually looked at it!). Do I wireframe, do I use Sketch, how do I handle multiple priorities, etc. Pretty standard, relevant questions.
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User Interface Designer

Interviewed at Fuel Medical

4
Jan 27, 2017

Both interviews wanted to know about process. Both were more focused on UX (which kind of threw me since this was listed as a UI position). Both mentioned my portfolio (they actually looked at it!). Do I wireframe, do I use Sketch, how do I handle multiple priorities, etc. Pretty standard, relevant questions.

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