User Support Interview Questions

9,390 user support interview questions shared by candidates

Live Design Challenge - Asked about design decisions and assumptions - What other research methods would you use? - Say this experience is tested, prototyped and developed. How would you go about continuous iterations? - How would you communicate with other designers and teams throughout the process?
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Entry Level User Experience Designer

Interviewed at IBM

3.9
Jan 12, 2022

Live Design Challenge - Asked about design decisions and assumptions - What other research methods would you use? - Say this experience is tested, prototyped and developed. How would you go about continuous iterations? - How would you communicate with other designers and teams throughout the process?

Upon joining the call, the HM jumped right into the hypothetical research scenario and asked me to talk out loud about how I'd go about it. As absurd as the scenario was, the HM didn't take any time and effort to know about me as a researcher. I knew I wasn't going to move forward, but the worst part was getting the rejection email on Sat evening when I was enjoying dinner outside with lovely friends. So many red flags.
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User Experience Researcher

Interviewed at Turo

2.7
Oct 21, 2022

Upon joining the call, the HM jumped right into the hypothetical research scenario and asked me to talk out loud about how I'd go about it. As absurd as the scenario was, the HM didn't take any time and effort to know about me as a researcher. I knew I wasn't going to move forward, but the worst part was getting the rejection email on Sat evening when I was enjoying dinner outside with lovely friends. So many red flags.

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