User Support Specialist Interview Questions

9,400 user support specialist interview questions shared by candidates

Name a non-facebook application. After answering, the interviewer asked "How would you conduct a study to understand the pain points people face using this application and low engagement?" given that you only have 3 weeks to do so. Based on your answer, the interviewer would push for further details and nudge you on how exactly you would do things. The purpose is to understand how you think, so it's encouraged to think out loud.
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User Experience Research Intern

Interviewed at Meta

3.5
Jan 23, 2020

Name a non-facebook application. After answering, the interviewer asked "How would you conduct a study to understand the pain points people face using this application and low engagement?" given that you only have 3 weeks to do so. Based on your answer, the interviewer would push for further details and nudge you on how exactly you would do things. The purpose is to understand how you think, so it's encouraged to think out loud.

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