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User Support Specialist Interview Questions

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9,390 user support specialist interview questions shared by candidates

During the interview, they asked surprisingly simple questions relating to UX design, to the point where I was wondering whether they were trick questions. I felt that I was not able to showcase my UX knowledge and experiences, even though I tried to squeeze as much complexity and depth into my answers. Needless to say, the surprising simplicity of the questions made me a bit nervous, so I did not do as well as I could have if the questions were more engaging, intriguing, and complex. Further, because my resume was drafted to the job description, it in fact turned out to not be addressing the actual needs of the company in relation to this specific position, but instead-- a little bit of everything. I was asked why my resume was not updated, only to have to explain the situation, and how it was not a fault of mine.
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Senior User Experience Researcher

Interviewed at Immersion Corporation

3.4★
Jul 8, 2017

During the interview, they asked surprisingly simple questions relating to UX design, to the point where I was wondering whether they were trick questions. I felt that I was not able to showcase my UX knowledge and experiences, even though I tried to squeeze as much complexity and depth into my answers. Needless to say, the surprising simplicity of the questions made me a bit nervous, so I did not do as well as I could have if the questions were more engaging, intriguing, and complex. Further, because my resume was drafted to the job description, it in fact turned out to not be addressing the actual needs of the company in relation to this specific position, but instead-- a little bit of everything. I was asked why my resume was not updated, only to have to explain the situation, and how it was not a fault of mine.

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