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User Support Specialist Interview Questions

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At one point the director was trying to get a specific answer out of me, but I was unable to come up with the exact solution she was thinking of. Basically she wanted to know how to get a user to make a predetermined choice. I went for fun and light answers, seeking user empathy as an answer. But she wanted a specific answer and it wasn't as touchy/feely as my approach. Hate when that happens, but I'm sure they know there's more than one way to do things.
avatar

Senior User Experience Designer

Interviewed at Expedia Group

3.7★
Feb 28, 2013

At one point the director was trying to get a specific answer out of me, but I was unable to come up with the exact solution she was thinking of. Basically she wanted to know how to get a user to make a predetermined choice. I went for fun and light answers, seeking user empathy as an answer. But she wanted a specific answer and it wasn't as touchy/feely as my approach. Hate when that happens, but I'm sure they know there's more than one way to do things.

Full interview was centered around my design exercise and presentation, which I had 15 hours to complete and given little context around. Little to no interest in my transferrable skills or experience. The interview/presentation ended and no additional input or feedback was given for a week after. I reached out to the hiring director and recruiter in order to find out they passed on my application, which is ok with me. I asked the director for any helpful feedback and received absolutely none in return.
avatar

Senior User Experience Designer

Interviewed at Indeed

3.8★
Oct 11, 2018

Full interview was centered around my design exercise and presentation, which I had 15 hours to complete and given little context around. Little to no interest in my transferrable skills or experience. The interview/presentation ended and no additional input or feedback was given for a week after. I reached out to the hiring director and recruiter in order to find out they passed on my application, which is ok with me. I asked the director for any helpful feedback and received absolutely none in return.

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