Virtual Assistant Interview Questions

3,288 virtual assistant interview questions shared by candidates

1) Tell us about a time you had an irate customer and what did you do. 2) Tell us about a time that you couldn't help a customer. 3) Tell us about a time you had a negative review/constructive criticism from a boss and how you handled it. 4) Tell us about a time where you couldn't meet your metrics or target goals and how you handled it.
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Virtual Customer Service Representative

Interviewed at Wayfair

3.1
Nov 21, 2019

1) Tell us about a time you had an irate customer and what did you do. 2) Tell us about a time that you couldn't help a customer. 3) Tell us about a time you had a negative review/constructive criticism from a boss and how you handled it. 4) Tell us about a time where you couldn't meet your metrics or target goals and how you handled it.

Average in math and grammar test. The first part of the exam in IMP 2.1 is very easy. I even got a perfect score. But since the 2.2 instructions are vague and very confusing, it is so difficult since the sample client in the test lacks more details and background info. The emails that will be used in the exams also can get mixed up from the first set of the exam if you are not careful. It would be easier if the emails are labeled properly for set 2.1 and set 2.2. Also, the instructions from the email are different from the instructions when you click the first part of the exam. Very confusing since you can continue the exam using the 1st link and it says there to just click next to continue... But there's a separate instruction in the email that says you have to use that link to answer the tests.I really thought that I will pass the test since I got high scores and even perfect scores. So sad I didn't make it for the 2.2.
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Executive Virtual Assistant

Interviewed at Athena

3.4
Nov 23, 2022

Average in math and grammar test. The first part of the exam in IMP 2.1 is very easy. I even got a perfect score. But since the 2.2 instructions are vague and very confusing, it is so difficult since the sample client in the test lacks more details and background info. The emails that will be used in the exams also can get mixed up from the first set of the exam if you are not careful. It would be easier if the emails are labeled properly for set 2.1 and set 2.2. Also, the instructions from the email are different from the instructions when you click the first part of the exam. Very confusing since you can continue the exam using the 1st link and it says there to just click next to continue... But there's a separate instruction in the email that says you have to use that link to answer the tests.I really thought that I will pass the test since I got high scores and even perfect scores. So sad I didn't make it for the 2.2.

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