Interesting way to screen applicants with the assessment of customer service of a cable and internet sales.
Virtual Customer Service Agent Interview Questions
65 virtual customer service agent interview questions shared by candidates
Talk about a mistake you made and how did you fix it.
Given a set of circumstances what is the role of customer service. Understanding that the customer is eHarmony and actions governed by their customer service metrics that they employ, however unethical not typical or fair standards of doing business as outlined in the Consumer Protection Agency standards.
why you like to work with us?
What makes you a good fit for this position? (provide your sales experience)
Not an interview, sales spiel
Describe a challenging situation you faced and how you overcame it
No questions given or taken.
What caught the interest of the company?
I was asked to role play a situation with an unhappy client.
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