Mostly around managing staff through change, my thoughts on staff management, my view on what great customer service is and asking me to talk through examples of managing staff in both good and difficult situations.
Visitor Services Interview Questions
616 visitor services interview questions shared by candidates
The first question was for me to explain how my experience makes me suited to the job description. They then asked me situational questions, such as "you see a senior member of staff giving the wrong factual information about an exhibition display to some visitors, what do you do?"
I was asked how I would deal with homeless people that are often in the area (and may cause a problem with guests).
What would you do if you arrived at a home visit, and the mother with whom you usually worked was not present; instead the father answered the door. He said: okay, here play with the baby.
What part of our mission statement do you relate to most?
Typical questions: "How you stand out for the other candidates?"
What are your weaknesses
What are your strengths and weaknesses?
Tell us about a time you handled a customer situation poorly Why do you want to work at 9/11 museum
What does the National Trust mean to you?
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