message left on answering machine as to interest in job. I am waiting for a call back from the initial submission of my resume
Visitor Services Interview Questions
616 visitor services interview questions shared by candidates
How would you handle a difficult customer?
What kind of vegetable would you describe yourself as?
One example of challenge you’ve encountered in your past jobs and how did you solve it
1. Can you give an example of when you had to work as part of a team or group to accomplish a set task? What insights did you gain about teamwork from this experience? 2. How would you handle the following situation? You are working in the museum shop and have been asked to restock the shelves. A large school group has entered the shop and is forming a queue to purchase items, and simultaneously you’re being called on the radio. What do you do? 3. Describe a situation where you had to have a challenging conversation or deescalate a potential tense situation with a member of the public. How did you approach this? 4. How would you address the following situation? An adult is allowing their child to climb on a large item behind a barrier. You have already let them know once that this is not an interactive item and cannot be touched, but they have continued to let the child play on it. What action do you take? 5. What is your idea of a memorable and joyful visitor experience at Young V&A?
How would you handle an angry guest?
What are some of the big objections someone might have about the work that the zoological does?
What is the least favorite job you ever had?
Just about my project that I was working on.
They asked to share about myself and also asked if I have work experiences with families/children from vulnerables background. After the main qns there was also 1 case study where they’ll give you time to read and answer regarding any concerns you can spot in the case.
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