AT&T reviews

Over the years compensation has decreased greatly but quotas keep going up and are harder to hit because there are so many reps on the floor. I worked for AT&T for 10 years. I was the best in my city for customer service. I never got a customer complaint and continuously received 100% on my customer feedback scores. I worked harder then most people would ever think of working but I got fired for not meeting my numbers. I honestly believe that the real reason they fired me was because I made to much hourly and they felt that that was the reason why I did not try to meet quota. After 10 years of giving this company my all the cast me to the curb... One year later they tracked me down and basically begged me to come back, at a much lower base pay of course.

The number one downside is this company's upper management tends to run the company like a dictatorship, and employee's opinions are discarded. Morale is about as low as I've ever seen it in my over 15 years at the company. For those of you reading this review that are not employees, would you believe that the world's largest telecommunications company does not allow its employees to work from home? Our leaders could save the company millions of dollars a year (reduced real estate, for example), and employees would save money spent on gas, not to mention we could actually have more time to do our jobs. Not to mention, tons of fewer CO2 emissions. Why does AT&T not want employees to telecommute? I wish I knew. Another downside is we appear to be on our way to receiving significantly lower or no bonus at all next year. We are given a short e-mail saying we will be measured on three targets. Currently we are below all three. That's it. Soooo, are we at all close to making any of them? Is it hopeless? What should we be doing to make the targets? Is it possible the targets were deliberately set too high so as to be unattainable?