AllianceOne Customer Service Representative CSR reviews

Poor Management - "Customers are Always right. Anything a customer says must be tolerated. There are no warnings to give to customers to refrain from abusive language; under no circumstances can a caller be released- you stay on the phone and take abuse. Customers are usually very angry for paying toll fees and under assumption they are calling Sunpass which is a surprise to them. Although there is a supervisory line, it is frowned upon to use it for assistance. Caller have hundreds even thousands in toll bills and are expected to support callers with serious legal issues due to toll bill. Should be a simple take call, take payments, however company expects CSRs to stay online no matter what the caller says on the line until they release call..Not worth the $15.00 hourly paying.Find something else and keep your self respect.

the local site in Arizona did not have initial support for visual impaired employees and as work transitioned to remote support for this kind of disability remained lackluster