Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Aug 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Great 2 week training at the start. Friendly staff. Good facilities. Very facilitating Pay is decent @11€ an hour basic an once you go over 40 hours its 16.50 and over 50 hours is 22 euros so if you smash out a 77 hour week like I do every second week you come out quite handsomely. You get your roaster 1 month in advance so you can plan out your appointments and what not...

Cons

No holidays can be taken from October - January. AT ALL UNDER ANY CIRCUMSTANCES. There is a point system in place. So basically if you get 4 points you get fired. You get half a point if you are ever late (by 3 minutes after time) so 9.03 logging into PC you are officially late. You get one point for missing a day (even if you notified them you had a hospital appointment or something) But you called to let them know you wouldnt be in and you get 4 points for not calling and being out so basically fired.... To really put this in context if you cant make 4 shifts ever you are fired or if you are 3 minutes late 8 times ever you are fired... or any combo of them... This is slightly un realistic when you consider snow and ice in the winter... I understand they are a business but thats abit OTT imo and leads you to feel like you are disposable to them.. Which TBF you are...

3.0
Jul 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly work environment and helpful colleagues.

Cons

Break schedules are bad, and too much of pressure on break adherence

Viewing 1711 - 1713 of 1,814 Reviews

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