Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jul 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Fun, diverse people. Casual atmosphere (sometimes almost too casual) Subsidized parking rates, good health care plan.

Cons

Always shifting management. Each new manager is allowed to make the team they are coming in to head up whatever they want it to be. Hence, those on the team have to continually adjust to changing expectations.

3.0
Mar 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Great training, latest equipment, good start out pay, great people to work with

Cons

Family referrals for employment( husband manager, wife in a different management position as well). Managers and.leads are not coordinated, no chance of advancement Empty promises, customer obsession should be declared as psychological analysis of frustrated individuals. Metric system is totally inaccurate . Long working hours, enforced shift bids, hardly any vacation time can be taken....

Viewing 1798 - 1800 of 1,813 Reviews

Glassdoor has 251,198 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.