Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Really had my good time with this one. Amazing and timely pay with goodies frequently and amazing coworkers.

Cons

The Night shift was punishing.

5.0
Jan 25, 2026

Good Company

Recommend
CEO approval
Business Outlook

Pros

Occasional free merch. Good compensation package compared to my previous ones.

Cons

Onsite work. I hope they will have more work from home opportunities.

Viewing 19 - 21 of 1,813 Reviews

Glassdoor has 251,148 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.