Amazon Customer Service Representative reviews

3.9

72% would recommend to a friend

(2,545 total reviews)
avatar

Andrew Jassy

70% approve of CEO

62% positive business outlook

Customer Service Representative employees have rated Amazon with 3.9 out of 5 stars, based on 2,545 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Apr 20, 2026

Good

Recommend
CEO approval
Business Outlook

Pros

Management and benefits were pretty decent

Cons

The leave policies and pay are too low for the current economy

Viewing 13 - 15 of 2,545 Reviews

Glassdoor has 250,258 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.