Amazon IT Support Associate II reviews

3.5

66% would recommend to a friend

(229 total reviews)
avatar

Andrew Jassy

39% approve of CEO

50% positive business outlook

IT Support Associate II employees have rated Amazon with 3.5 out of 5 stars, based on 229 company reviews on Glassdoor. This indicates that most IT Support Associate II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

229 reviews
2.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Greeat benifits, good PTO and UPT

Cons

no career advancement post COVID, Amazon begin to focus more on help desk support and data center part of the business, local support are reduce to bare minimum. No wage increase since COVID or any way to move up other than tranfering to different teams. most techs and support engineers are often left to deal with all the issue on their own without any support from manager or senior team.

3.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Practical experience with operational devices includes learning how to image and provision laptops and other devices. Amazon Career Choice offers opportunities to earn certifications or a degree.

Cons

The pay raise is low, and advancement depends on performance. The technical side is complex and hard to learn since all tasks are managed through the dashboard.

Viewing 4 - 6 of 229 Reviews

Glassdoor has 251,178 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.