Amazon IT Support Associate II reviews

3.5

66% would recommend to a friend

(229 total reviews)
avatar

Andrew Jassy

39% approve of CEO

50% positive business outlook

IT Support Associate II employees have rated Amazon with 3.5 out of 5 stars, based on 229 company reviews on Glassdoor. This indicates that most IT Support Associate II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

229 reviews
4.0
Apr 6, 2024

Not bad

Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Enjoy the work I do.

Cons

Hard to promote. Not many opportunities for fulfillment center employees. Pay increases are slim to none.

3.0
Mar 29, 2024
Recommend
CEO approval
Business Outlook

Pros

You are compared to others in your region based on metrics like ticket completion, overall SLA of tickets, projects, and new site launches. Some days you might have lots of downtime which I use to study for certs since i work at a smaller site. They do offer trianing in LinkedIn Learning and Udemy for free.

Cons

The leadership principles are sometimes weaponized to get you to do something not yet standardizes for network wide use but operations wants it because they heard of it from someone else that might be at a pilot site. Lots of different depts/org are quietly laying people off I can't be promoted unless a position opens up, move to different state or move over to operations.

Viewing 64 - 66 of 229 Reviews

Glassdoor has 251,279 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.