Amazon IT Support Associate II reviews

3.5

66% would recommend to a friend

(229 total reviews)
avatar

Andrew Jassy

39% approve of CEO

50% positive business outlook

IT Support Associate II employees have rated Amazon with 3.5 out of 5 stars, based on 229 company reviews on Glassdoor. This indicates that most IT Support Associate II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Associate II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

229 reviews
2.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- Can be a place to coast because of low technical requirements. - Lots of internal resources for learning or using AWS.

Cons

- Toxic work environment after layoffs and promotions were halted. (as of Jan 2024) - Reliance on automation has already made local IT irrelevant. - Technical expertise is not required because of the internal tooling, external hires should be weary of applying if they think Amazon has the newest and most effective tech. - Culture of frugality leads to underspending or avoiding things that will snowball into larger issues. - Leadership makes decisions without taking any input from the people it will affect. - L3 employees cannot transfer to AWS at all. Must be promoted to L4 first.

2.0
Dec 14, 2023

Review

Recommend
CEO approval
Business Outlook

Pros

Ok pay and benefits. Reimbursed for training.

Cons

Layoffs and downsizing have hit the tech locations hard.

4.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Plethora of available benefits. I believe this area is where Amazon shines. They have a great selection of benefits both paid-for and optional to the employees. I appreciate what is offered to me compared to previous employers.

Cons

Can be difficult to progress. Peers can create unwanted stress.

Viewing 76 - 78 of 229 Reviews

Glassdoor has 251,309 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.