If you get this job run....
Pros
Let me be clear. I don't hate this company. This is one of the best companies to work for. I just hate the job I landed in and my cowardice of not leaving as soon as possible Sun Based model is implemented which means after 9 hrs of work your manager can't ask you to stay back and work more. After that you are free to do whatever you wanted to. There are several events conducted here which makes for a good inclusive work atmosphere. Benefits are not as good as some other companies but min hike is 20 percent per year.
Cons
This job in particular is hell on earth. No words otherwise. You'll be given a set of utterances and have to hear it and transcribe it. You have to wear extremely heavy headphones to listen and transcribe the utterances. You are not allowed to leave your desk even for bathroom break unless you want to get a call out from managers. You'll have 1hr break in between total of nine hours and you have to use it for both bathroom breaks and for breakfast/lunch/dinner. If you think this is the worst part... hell no. The worst part is when they measure the quality. Quality used to be measured by seeing the number of mistakes we made in our transcription. They used to put the quality percentage at 95%. Difficult but achievable. But now they introduced a new way of measuring quality. It's called BPS. Let me give you a scenario. You have1-2 yrs experience in a job and you are told to do a better job than a person with more than 4 yrs of experience. Is it possible to do so? In this job it's impossible. BPS means you have to do a better job than people who have more than 1-2 yrs exp on you. I never went under 95% quality before. Now even when I got 100% qual I was fired because I did not perform 3% better then employees more tenured than me. I mean how can I calculate that. We will be saved if the tenured guys make mistakes. That's not quality that's dumb luck. When I said this to my manager before getting fired they say your fellow employees are doing so. Trust me this is not quality that is luck because their quality is 67 in old scenario. Wonder when did Amazon's principles turn from "Hire and develop the best" to "Hire and develop the luckiest"
