Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jun 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay isn't horrible, no commute, voluntary time off when overstaffed, stock options, benefits are really good, quarterly bonuses based on performance.

Cons

The coaching leads are awful, disrespectful. They will randomly add departments to your required job, and not pay you any more for doing higher level work. No room at all for advancement unless you kiss butt or know certain people. Mandatory overtime especially over the holidays. Work/life balance is nonexistent.

5.0
May 19, 2015

Account Manager

Recommend
CEO approval
Business Outlook

Pros

We work hard, have challenging targets and learn a lot. Entrepreneurial spirit is encouraged and there is room for many projects if you are willing to start working on some. The 14 leadership principles (Customer Obsession, Ownership, Think big, etc.) are still the DNA of the company. The work atmosphere is fantastic in the Paris office - I'm talking about the Marketplace side of the company.

Cons

Pressure to achieve challenging targets and work on several side projects at the same time. Not many trainings and personal development tools are provided to employees.

4.0
May 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are above average. Keg Fridays.

Cons

Tough to advance. You could have your position eliminated at any given time.

Viewing 3742 - 3744 of 3,778 Reviews

Glassdoor has 251,406 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.