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      Amazon

      Engaged Employer

      Amazon Customer Service (CSR) reviews

      3.8

      72% would recommend to a friend

      (3,778 total reviews)
      avatar

      Andrew Jassy

      62% approve of CEO

      62% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.3

      Senior management

      Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Jul 27, 2014

      amazon.temp

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      the benefits if u could become a permanent were good

      Cons

      the call center is a revolving door, many are fired or let go within 6 months, employee discount of only 10% off of things only sold through amazon itself is lame. Used to be a great place to work, but the site director and the constant stream of temp management "seasonal hires" fills the site with false promises and backstabbing. the internal software is buggy and non-secured. i wouldnt go back if u paid me double i spent a total of 3.5 years there.

      4.0
      Jul 7, 2014

      Amazing experience with brilliant people, but upward mobility is challenging due to many layers of middle management.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's good to be the king. AWS is the market leader, but engineering doesn't act like it. Extremely innovative and fast paced. If you appreciate the technology it never gets boring to sell it. The people are amazing, and because the hiring process is so daunting odds are most of your peers are solid contributors. Great opportunity to make money if you are hungry and resourceful.

      Cons

      There are many layers of middle management that came from far less innovative companies and it shows in the increasing amounts of bureaucracy and politics. The hiring process is arduous and sometimes freezes out good candidates. Upward mobility is really hard, especially with many layers of middle management almost all of which were hired externally.

      1.0
      Jun 10, 2014

      Get on the Cloud Computing Wave (although it comes at a BIG price)

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. You will get experience from the top cloud computing company out there, it's months ahead of the competition (Microsoft are catching up) 2. Most customer centric company I've ever worked for 3. You will learn where technology is headed for the next 10+ years 4. This job will set you up for your next job - Most sales people leave after 18-24 months, many employees actually call it a "Cloud MBA" since it will open up many opportunities after your initial 12 months there. 5. Getting a meeting with new customers is a lot easier than any other company I've worked for (people really do love the Amazon brand)

      Cons

      1. Very poor compensation and benefits (Most employees I've talked to took a pay cut to join AWS) 2. Least employee centric company I've worked for (employees are treated as a commodity) 3. Reaching your sales quota has to do a lot more with luck and there is no real science that goes into calculating it 4. You won't get any "real" professional development training 5. Be prepared to be heavily micro managed 6. Highly immature and condescending management team 7. You will spend more time attending territory reviews, building account plans and will be attending internal meetings, rather than meeting with customers.

      Viewing 3751 - 3753 of 3,778 Reviews
      Related searches: Amazon Customer Service (CSR) jobs | Amazon Customer Service (CSR) salaries | Amazon benefits | Amazon Customer Service (CSR) interviews | Amazon conversations
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      Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.