Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
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Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Feb 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Good brand name for your CV Lots of intelligent, hard-working people High turnover means lots of opportunities to move around

Cons

No work-life balance Chronically under-staffed due to attrition and poor hiring process Highly bureaucratic No training or development opportunities No investment in employees No reward for hard work - just more work to do! Very political culture: more about appearance than actual work so hard-workers tend to be the last to be rewarded Systemic bullying and back-stabbing Convoluted and wasteful interview process Convoluted and political promotion process Emphasis on targets rather than people management Very few experienced people in the company due to high turnover - no-one knows what's going on Unscalable systems held together with patches and workarounds Cheap and nasty office spaces with no recreational or "wind-down" space I have seen too many good people burn out here.

4.0
Dec 24, 2013

Amazon-So far so good

Recommend
CEO approval
Business Outlook

Pros

Numerous opportunities, growing company. Great place to work if you want experience in various fields. Innovative company, still operates like a startup

Cons

Work life balance can be a challenge in some roles and teams, especially during the holiday season. The start up culture demands employees to be hands on.

3.0
Dec 20, 2013
Recommend
CEO approval
Business Outlook

Pros

The people are all really smart, driven, and hard working. Awesome company overall that has changed the consumer world for the better.

Cons

Very, very frugal. The upper management seems to be very male dominated. Hyper-competitive environment, great for Type - A personalities.

Viewing 3760 - 3762 of 3,778 Reviews

Glassdoor has 251,364 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.