Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced Smart colleagues customer centric

Cons

Volume of work, pressure for results, huge difference of salary between employees old tenured and new tenured. Too much unclarity followed by massive layoff

3.0
Feb 5, 2026

Low salary

Recommend
CEO approval
Business Outlook

Pros

Big company good processes and possibility to evolve

Cons

Frugality Low salary Low evolution

Viewing 61 - 63 of 3,778 Reviews

Glassdoor has 251,242 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.