Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

buen ambiente laboral y se preocupaban y eran considerados con el empleado

Cons

Realmente no vi cosas negativas que valga mencionar, como todo tiene sus pros y contras pero en compración con otras empresas las contras no eran nada

5.0
Jan 25, 2026

Tech world

Recommend
CEO approval
Business Outlook

Pros

Everything was good in this company

Cons

No dislikes at all, it was a pleasure working there

Viewing 70 - 72 of 3,778 Reviews

Glassdoor has 251,278 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.