Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Jan 13, 2026

Great experience

Recommend
CEO approval
Business Outlook

Pros

- great tech environment - opportunity to grow - smart peers

Cons

- hard deadlines to meet

3.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Insource system is great but it is rarely taken

Cons

Salary is less than the other markets in the filed

Viewing 79 - 81 of 3,778 Reviews

Glassdoor has 251,292 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.