Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
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Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Dec 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and can apply for a preferred schedule monthly

Cons

No opportunities to get promoted

3.0
Dec 30, 2025

Amazon

Recommend
CEO approval
Business Outlook

Pros

Learning and accountability. Job is designed in the way that one cannot sleep without doing it

Cons

Internal politics to get success in amazon you should be good boot licker. Useless meetings they never give time to complete the task discussed in meeting and in evening they ask about the incomplete task. Don't expect any help from seniors.

Viewing 88 - 90 of 3,778 Reviews

Glassdoor has 251,309 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.