Amazon reviews

3.5

60% would recommend to a friend

(209,159 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

209K reviews
1.0
Sep 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Maybe it will look good on your resume. There are a lot of data and you may be able to do an interesting analysis (only if you are patient enough to wait for your query to run; see below). Work-life balance was not bad for me. There are a few smart and honest people.

Cons

Almost everything I wanted to say is in this review by another "research scientist II" on Aug 11, 2014 (Glassdoor does not allow a link in the review; filter reviews with "research scientist II"). Noise level is terrible because of overcrowded office with ridiculously noisy SDEs who have no notion that there may be somebody who needs a quiet environment for his work. We don't have access to academic journals and conference papers, and we need to ask people in academia to get a copy, which I believe is against the policy of publishers. 3yr vesting of 401k matching contributions was what I did not know before I left and what I regret the most. Amazon claims itself to be the world's most costumer-centric company. That in turn implies it does not care much about the employees. Basically, employees are dispensable and replaceable. Company is not investing enough for its internal infrastructures, because they are not directly connected to customer satisfaction. Databases have much less processing capacity than what is needed; the situation worsened much more since 2013 and it is not a surprise if it takes more than a few hours to run a very simple SQL query. I wonder how people, especially data scientist type of people, do their work with such a poor environment. Note that work environments for research scientists may be quite different depending on what area you are in. For machine learning and computer vision researchers, the company seems to be relaxing its strict policy on publications. However, on more traditional supply chain area that I was in, nothing seems to be changing; after all, we are probably not doing state-of-the-art research that is worth publishing. We are just coming up with ad-hoc patches for problems, without understanding anything and accumulating any knowledge. Promotions are rare and it looks tougher for research scientists compared to SDEs. While SDEs have clearer measurements on their work, it is often unclear how to measure the contribution of research scientists' work. Management, which is dominated by MBA-type of people, does not understand the value of long-term research and they are only looking at short-term cost savings, which are often estimated based on dubious calculations using inaccurate financial figures. There is no career path for research scientists. Internal transfers to other groups should be a good opportunity for employees to grow, but from my experiences, people are generally narrow-minded and reject you when you do not have past experiences in the exact area, even if you have good records of performance reviews. They basically treat you as just another external candidate. One last thing. My employment was terminated 2 days after I submitted a formal letter of resignation, even though I was requesting to leave one week later. Not only I lost 1 week of income, I also lost health insurance coverage one month earlier, because I would have been covered until the end of month if I quitted in the beginning of the month as I planned, but they have "fired" me in the end of previous month and the insurance was terminated at the same time. I didn't even have an exit interview. I couldn't believe how badly the company treats me after more than 2 years of service. Beware, because this can happen to a person like me, who was performing well enough to get promoted just several months ago. This whole thing illustrates how the company disregards its employees.

1.0
Mar 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Fast-pace company, lots of Jobs opportunities

Cons

Advertisement for Jobs should say: Are you a workaholic? Do you like working every evening and on weekends? Are you single with no kids? Then come to work with us! Especially with Product Managers positions, goals are totally stretched, there is no time to invest in trainings/learnings, everybody is overloaded. And don't take me wrong, I always enjoyed being busy, but this is totally insane! As Luxembourg is in between business in US and Europe, you have meetings during the day with Europe and at night with Seattle. During the weekend is when you can finish your work (lots of reports to do, montly results for ALL stakeholders, quartly results, etc). Everything is for now, or maybe tomorrow. I have worked in other two big companies and I have never seen something like this. Salary seems good at first, but for the hours I"m putting, I am probably paid like a cashier of a fast food restaurant. Before joining I read some similar experience here but I decided to give it a try. Big mistake. All people say about no work life balance is true. If you are considering a job in Amazon, double check the team you are entering, hours they have to put, etc. There are some rare exceptions in other teams, but be aware!!

1.0
Jun 3, 2016
Recommend
CEO approval
Business Outlook

Pros

You learn every critical retail function, from site merchandising and marketing to instock management and forecasting. Given Amazon fast paced work culture, you learn a ton, quickly. I've learned more in my almost 2 years at the company than 3-4 years elsewhere. This is a great place to be if you value learning and want to optimize for learning in your career: the career progression opportunities abound if you perform well. Competitive name on resume, intelligent coworkers, fast paced culture where you are consistently challenged, flexible work hours

Cons

The salary is quite low when compared to hours worked. Amazon's compensation is awarded over time (4 years), where compensation comes with a lower base pay, stock and signing bonus. The average Amazon employee lasts 2 years, so you may not realize all these benefits. Stocks don’t vest completely until you have completed 4 years with the company. 401k match is not earned until 3 years of service. Sign on bonus isn't earned until you complete 1 full year with the company. If you leave or are forced out prior, it must be repaid on a pro-rated, annualized basis. Relocation bonus and expenses also have to be paid back if you leave within 2 years (pro-rated). Amazon espouses frugality and uses these deceptive tactics to lock talent into a contract where employees are promised fake money, awarded over a very long period of time, during which many employees either quit, or are forced out of the company. In regard to compensation, I would push to come in as an L5 Brand Manager instead of L4 Brand Specialist. L5s typically come in at an $84K annual salary + stock, whereas L4s are usually $65K + $20K signing bonus + stock. Total compensation between the roles is almost the same – with one key difference. Within 2 years as a brand specialist, you have to get a promotion to an L5 to have it make financial sense to continue (unless you want to take a $20K pay cut as the signing bonus is only valid for 2 years). Promotions at Amazon can be very challenging, so negotiating to an L5 upfront can be beneficial if you want to stay at Amazon long term. Also, annual increases are very minimal, on average 1-2% per year, if that each year. As an L4, you almost feel expendable, where the 1st 2 years are a test to see if you qualify to stay and the company and move up to a more steady pay grade as an L5. I would use prior work experience and top tier education to push to come in as an L5, one thing I wish I knew prior to joining Amazon. Lack of Appreciation: One of the primary drivers of attrition within this role. There is NO positive reinforcement at Amazon. On the occasional blue moon someone will pat you on the back and congratulate you for a great win (it is rare- believe me). If something goes wrong, it can be blown out of proportion and magnified. Can be demoralizing over time. Constant stress/anxiety: The bar at Amazon is constantly rising and you have to go above and beyond and constantly push yourself to make a name for yourself. Leadership and management have to know who you are, and the value you bring to the table. Stack ranking does occur during the annual review process, often times based on favoritism and can be political, at times. The work environment is competitive, cut throat, Darwinian (the strong survive, weak perish). I’ve seen people disappear, cry at their desk, get yelled at, and just walk out and leave the company. Amazon has a culture that embraces conflict, and disagreement amongst people – it’s very much and a love or hate place to work (little grey area between love or hate). If you embrace conflict, Amazon may be a great fit. High turnover: You have very limited time for family, social life, etc. due to work commitments. The expectation is that you are available 24/7, though no one will tell you this directly. Workload varies by team and time of year. I would not recommend Amazon as a place for someone who has a family, looking to start a family or enjoys having a social life. Even if you are sick, there is constant pressure to work (from home) and get stuff done. Incompetent management: Some managers do not know or have no experience managing teams, making it difficult to grow, develop and feel challenged. Constantly dealing with ambiguity. The company has a very self-reliant culture, so make sure you are comfortable managing ambiguous situations and can drive results. You teach yourself everything at Amazon, no one will hold your hand and walk you through things. There are a lot of type A personalities that when leading projects across leadership, you can be told 5 different things from 5 different people across teams. Gaining alignment across leadership and buying groups is a HUGE ISSUE and causes inefficiency when leading and executing projects. I would think hard about signing for this role or use it as a short term learning opportunity. Biggest challenge is as an L4 you feel like a workhorse or object and completely expendable, churning out work for leadership with almost no credit for it. Also, one IMPORTANT note: Amazon does not pay for the brand specialist role. It is paid for by the vendor through vendor funding (about $300K annually). So, to put simply, Amazon is MAKING money on this position (one of Amazon's core tenets is frugality). They will not tell you this upfront, but people usually find out after joining. In conversations with vendors, the typically re-evaluate whether they need the brand specialist role in annual negotiations, which can make you feel completely expendable. Respect in the workplace is vitally important, and unfortunately, Amazon doesn't have any of it.

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