Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,778 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,778 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Dec 16, 2025

Customers

Recommend
CEO approval
Business Outlook

Pros

Management and Managers are good and you need to have good communication skills to shine bright.

Cons

The shifts and performance details take time so as the data for checking numbers.

Viewing 94 - 96 of 3,778 Reviews

Glassdoor has 251,305 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.