Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,780 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,780 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Work flexibility is good. Get to learn

Cons

You are very very uncertain about your job stability. You never know what's coming

3.0
Nov 24, 2025

Amazon

Recommend
CEO approval
Business Outlook

Pros

Work from home Salary is good

Cons

Unachievable stats High work pressure

Viewing 118 - 120 of 3,780 Reviews

Glassdoor has 251,499 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.