Amazon reviews

3.5

60% would recommend to a friend

(209,481 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,481 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

209K reviews
1.0
Feb 25, 2012
Recommend
CEO approval
Business Outlook

Pros

See review titled "Please understand what you are getting into" High growth rate. Well respected by consumers. Was able to participate in the world's largest FC start-up. Ability to move to several FCs within the network.

Cons

See review titled "Please understand what you are getting into" The above review is spot on. The average Area Manager's total compensation package is $100+k/year. Take that number, divide it by 60-65 hrs average off-peak work week and 80-85 hrs average peak work week and be astonished at the hourly rate of pay. Yeah, that is why most managers never do that exact thing. The company is growing so quickly, they recruit recent college graduates. I have nothing against college graduates, an AM has to be one, but an experienced manager is now expected to guide 200 hourly associates and teach "green" managers how to manage. Throw in high production standards and other high stress factors and your head will spin. Amazon rarely gives yearly base pay raises which even begin to keep up with cost of living increases - they issue stock instead. I was the top performing manager at our FC and received a 1% pay increase. Interested in a promotion? Get in line behind the "Pathways" managers. These folks, regardless of performance, will be promoted or placed in the path of least resistance. Some were very good, but many more could not handle the daily stress of the shift. Out of the original 23 managers hired for the start-up, only 3 remain with the company as of this posting. We were to open the FC with 50+ managers, our first peak consisted of 31 managers, leaving those 31 to pick-up the hours of the missing 19. Please don't let the dollar signs dictate your decision. Sign on the dotted line and kiss work/life balance good-bye!

1.0
Feb 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Pro's at Amazon include great customers and some co-workers. There are lots of very smart, motivated, professional people at this company. Working with them can help you raise your game. Also, should you be both lucky and smart with your expectations, with the right if timing when joining Amazon you can make decent money over their 4 year vesting cycle. Thats provided the stock is low enough to see the effort pay off. Oh, you can bring your dog to work. I have no regrests for having worked at Amazon. I knew what I was signing up for when I joined.

Cons

Downsides are many. Start with that you are working in dog-years. You will work harder then you ever have before. Next the number of not-so-great internal customers and crummy co-workers overbalance that of the good ones. A good size group of people at Amazon are overloaded, working insane hours to just keep ones' head above water. Next there is a much larger group that floats along, doing passable work and maintainig relationships to stay in place. Then there is a small number of "chosen" few, those who benefit from their managers favor with decent hours expected for work and favoritism for advancement. So those doing the majority of work are in the minority. Another big issue comes up when reviews come around and a single digit percent of the population is to be managed out. This can have to do with performance, but it can also be that your manager just likes someone else better. To bad, but Amazon has to "keep raising the bar." The average employee may get a small increase and a little bit of stock. Those with favor from the boss get a nice batch of RSUs and cash, too, as a bonus (Dont let them tell you theres no cash bonus - its there just for a few). Just remember that if you are getting an offer from Amazon know that they will try to shill you coming in the door and screw you while you are there, So dont take the first offer. Make sure to get as much stock and base as you can because you will not see much of an increase over time, nor much additional stock grants even if you do a great job. Then there are the managers and mid-level leadership. When I joined Amazon there was a good size population of good, even great, managers. Those who wanted to help those around them succeed. Over time these people have left, only to be replaced by the average Amazon manager. This person does not care about you. He cares about his bonus (see above). He wants his manager to be happy and show the love. You are just a way for him to benefit. This deportment of a manager is not uncommon; its anywhere. Its just that the bad actors have an added fuel of the Amazonian attitude. The Amazonian attitude is a cocky, I'm-so-much-more-smarter-than-you, obnoxious, the world owes me attitude. Kind of like a smart mouthy kid who takes the ball home when he doesnt get his way. A majority of the managers at place really have this aura, as do many many others. The place reeks of this cocky snarkyness. And you'll be that way, too, if you work there. It creeps in and takes over. You might not know its there until your spouse tells you so. Then again you are smarter then your spouse! Ha! They couldnt get a job at Amazon!! You might not know you have the attitude until after you leave the company. Then its a hangover when you go to your next company. Amazon thrives on a culture of argument. You want to win? Better have good metrics and a stomach for confrontation. If you cannot argue well you will be eaten for lunch. At any and all levels across the company. That attituide doesnt work in the real world where you coorperate with your peers and co-workers, say please and thank you, are polite. Try some of that argumentive agressive manner with yor new company and it will be noticed in a negative light. And then there is Amazon HR and recruiting. Amazon was at one time a great place to go to work and prove oneself. If you could make it there you showed to the world that you had great skills. Thats no longer the case. The team has grown huge and the bar for competency has dropped. The lower it goes, the more recruiters they hire. And the bar drops again. The chosen few I spoke of above is really the case in HR and recruiting. Sad, but true. Win your managers favor and you'll go far. In sum my opinion is that Amazon is not a classy company. That venier of friendliness to the outside world hides the crass, boorish behaviors within the company. Want to work there, great! Yes, if you want to you can bring your dog to work, and/or dress like a street person. Just know theres a price to pay for the opportunity.

5.0
Feb 25, 2012

I love working here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They treat you great, allow you to make the calls, give you freedom, pay managers great, great work schedule, great work lace.

Cons

Associates are allowed to much freedom sometimes when it comes to taking time off. It's great they can manage their own time, however it really makes it hard on a manager.

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