Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,779 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,779 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- A lot of opportunity for growth. - Collaborative team. - Good communication and clear expectations. - Completely remote - Home office setup

Cons

- If you do not land your preferred shift, it gets difficult to balance work and home life. - Calls come in non-stop, no time for a quick bathroom break. Only lunch.

Viewing 19 - 21 of 3,779 Reviews

Glassdoor has 251,178 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.