Amazon Support Engineer reviews

3.7

51% would recommend to a friend

(232 total reviews)
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Andrew Jassy

48% approve of CEO

44% positive business outlook

Support Engineer employees have rated Amazon with 3.7 out of 5 stars, based on 232 company reviews on Glassdoor. This indicates that most Support Engineer professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

232 reviews
3.0
Nov 11, 2015

Support Engineer

Recommend
CEO approval
Business Outlook

Pros

* We can learn a lot as we work with very smart people. I have learned so much during my tenure at Amazon. But after some point learning's are saturated and lot of people stop you to change teams as it affects their management metrics.

Cons

* Lot of politics especially in Hyd office. * No clear career path defined and you have to maintain good relationship with your manager if you want to grow. * This is also one place where in the person who talks and do less work gets the recognition. * Managers are useless as they don't know what anyone in his team is doing. They are there just to show case useless metrics to the upper management. * Not competitive compensation. It is mediocre compared to the current Industry standards.

4.0
Nov 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Amazon is a very fast paced company: things move fast and sometimes is a challenge to keep up. But if you are willing to take the challenge, it's easy to get involved.

Cons

As for most large companies, often enough you'll struggle with colleagues and teams that don't necessarily share your priorities.

2.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

I was in Amazon Web Services on the EC2 team so this may or may not be relevant to Amazon as a whole. Anyway, you're surrounded by smart, capable people, which is great, and you're working on products that a lot of businesses are going to use.

Cons

Because of Amazon's ruthless policies, your co-workers are your enemies, not your friends. You're all fighting not to be the among the bottom-ranked in your team or department, and thus you must constantly be concerned about making yourself look good and your co-workers look bad. Friendships are a liability, though alliances may not. Also for that purpose, visibility is important. It's not sufficient to do your job and know your stuff; you have to make everyone aware of it. Don't be the invisible one in the back toiling away getting no recognition; that gets you fired. Below 50 hours a week and you're in the firing crosshairs. The internal saying is "If you want work-life balance, you don't love your job enough". Amazon deliberately understaffs, partly in the belief that the sheer pressure will drive innovation. You have to be aggressive in making sure other people are prominently and visibly blamed when you can't get stuff done.

Viewing 208 - 210 of 232 Reviews

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