American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Feb 5, 2026

Bureaucratic Nightmare

Recommend
CEO approval
Business Outlook

Pros

Good pay Kind people Thoughtful leaders Prioritizes customers and what is best for them

Cons

Red tape red tape red tape Culture of passing the buck when something is difficult Legal and compliance don’t allow for strong marketing (EG. can’t use the word great in materials) Need to prove every marketing claim beyond what is reasonable Contracts take years and years to complete Promotions are rare Stack ranking favors those with the longest tenure NY office is weirdly cold and unfriendly, people keep their heads down and don’t interact

4.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

I had good experience, company is totally good.

Cons

Carrier opportunities are very less

Viewing 352 - 354 of 18,628 Reviews

Glassdoor has 21,985 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.