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      American Express

      Engaged Employer

      American Express reviews

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      4.1

      81% would recommend to a friend

      (18,591 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,591 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Aug 15, 2012

      The worst management you will have ever worked for, period.

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Your last day of work

      Cons

      Salaried employees working at the company are subject to rank and yank type performance reviews. Management in the Financial Crimes Reporting Unit is completely inept. They hired people managers instead of people who actually know how to do the work. This place is ripe with favorites, if you aren't one, good luck to you. The technology in the phoenix office is so out of date the phones look like the original prototype for avaya systems. I could have made this shorter and just told you to picture every terrible thing you have ever experienced at an old job or your current job, roll that into one company, and that is what you get when you work for American Express in Phoenix, AZ

      1.0
      May 15, 2023

      No Humanity, No breather

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Highly paid and good benefits.

      Cons

      All about is metrics. One of KPI elements which is RTF literally killing the real talents. Team lead are skipping call evaluation and relying on RTF. They should have call QA to evaluate all the calls to ensure agents not always in fault. Literally blaming the agents due RTF KPI elements. No breather as calls keep coming and if you missed your meal break while on call ‘sayonara’. No humanity towards employee and HR engagement ‘ZERO’. Favoritism & politics overloaded and its proving amex also typically corporate mafia. OM must coaches their leader on fair workplace environment. No work life balance for sure. Unprofessional pod leaders. Someone really need to look into this please. Agents are suffering and no point creating videos to fake greater culture in AMEX

      1.0
      Jul 30, 2022

      Beware of the Bad Leaders

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have all right benefits similar to the market.

      Cons

      There is literally no onboarding process. You are thrown into the fire from the start. Your leader will tell you to figure it out instead of guiding you and asking them advice you will never get a straight answer because they dont know themselves. The expectation is you have to know your job duties within the first 3 weeks.

      Viewing 58 - 60 of 18,591 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 21,942 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.