American Express reviews

4.1

82% would recommend to a friend

(18,660 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,660 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Nov 3, 2025

Stay far away

Recommend
CEO approval
Business Outlook

Pros

You learn about interesting destinations.

Cons

Unreasonable expectations, AI generated call quality assurance, a robot tells you if you're doing your job correctly. If your customer says no at any point during the call its automatically a negative call. They try to get out of paying what they owe, took months to get the "internet reimbursement" they promised. They literally don't care about you as a human or co worker, they will work you to the bone. No room for advancement or realistic pathway. Constantly understaffed.

4.0
Nov 3, 2025

Great compant

Recommend
CEO approval
Business Outlook

Pros

Training was extensive... No stone left unturned. The pay was decent.

Cons

The schedule didn't quite fit my needs after a while.

Viewing 694 - 696 of 18,660 Reviews

Glassdoor has 22,019 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.