American Express reviews

4.1

81% would recommend to a friend

(18,601 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,601 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Dec 6, 2016

Travel Counselor

Recommend
CEO approval
Business Outlook

Pros

Options to choose 8x5 or 10x4 shifts. Free hotel stays with the agent stay program Work at home environment - Time and money saved

Cons

Poor management Lack of support when needed Loneliness Using RTF as a way to judge your performance is extremely unfair. You are held accountable for something that is not your fault

3.0
Oct 12, 2016

AMEX - Sadly, Not What It Used To Be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Flexible work arrangements. Excellent and competitive salaries. Dedicated, loyal and seasoned employees. Reward and recognition program. Diverse job opportunities. Cares about the community.

Cons

Constant re-engineering, re-organizations, down sizing and out-sourcing. Broken processes and systems that are frustrating to deal with. Disappointed that better efforts weren't made to reduce operating expenses in 2016 (i.e. - we could have cut or reduced: raises/promotions, bonuses, more T&E expenses, tuition reimbursement, community investments, procurement of logo'd marketing collateral [aka AMEX trinkets and trash], catering, water/coffee services, etc.) as opposed to displacing 4,000+ employees @ 1.8 billion dollars. I'm sure employees would prefer their jobs over these benefits during challenging times.

2.0
Aug 27, 2016

Would not recommend unless you are desperate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Volunteer opportunities Healthy food choices in cafeteria

Cons

No perceived job security 1st day orientation, was told AMEX not here to provide jobs, but to be profitable Leaders lacking maturity Incentive plan creates "me, me, me" mentality, not in the best interest of client Parking is equivalent to the holiday season at the local mall, except it is everyday Health care costs vs value Employee recognition Development resources No employee refrigerators or freezers Dirty work environment

Viewing 115 - 117 of 18,601 Reviews

Glassdoor has 21,955 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.