American Express reviews

4.1

81% would recommend to a friend

(18,586 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,586 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home, 6 months mat leave (5 months paternity leave), good vacation policy and flexibility. Cafeteria is convenient.

Cons

Pay is terrible. Expect to make 50% more at any competitor. And good luck to you if you've been loyal to the company. Expect to make less than all of your peers and to be told at year end that "2%" is a great raise! Political garbage masked under the facade of jeans and sneakers. Make no mistake, everyone here is eager to throw you under the bus. I have never met so many mean people in competition with one another (as a result of poor leadership, also throwing their peers under the bus). Too many MBA's in mid-level management who don't know how to do work but frantically run around from meeting to meeting, giving the illusion of doing work. People with airs of self-importance over meaningless jobs are at every corner. What takes any other place a week would take Amex about 6 months - no one here is brave enough to make a decision and VPs are micro-managers who need their managers running through every rabbit hole before getting to "yes." And when something does take too long for a reason, there is always someone to blame, rather than the understanding that Amex is a huge company that requires a lot of back and forth and facilitation among the teams. It doesn't get any more political than this place, where you're valued on how many coffee chats you have, how pretty your decks are (for internal meetings. Did I miss the memo on needing an agency design degree to present to my boss?), rather than your work. "Thought leadership" constantly pushed, but then ideas are dismissed immediately. Incredibly de-motivating place to work when you have to jump through hoops and are encouraged to fake a personality if you are not exactly "Blue Box." I've heard of someone whose leader now makes the team do two networking activities a week. This is more like summer camp where employees are scolded and babied rather than treated like adults with decision-making power. This place is utterly lacking in heart. The eagerness with which tones of condescension are employed rather than camaraderie and light-heartedness is astounding.

5.0
Jan 27, 2017
Recommend
CEO approval
Business Outlook

Pros

American Express Travel is a great company to work for because they have excellent benefits which start at day one when you are hired. They have an excellent training program for new travel agents

Cons

Some of the downsides of working for American Express Travel is that when you are hired as a travel agent they do not treat you as such since they have become a bank. There too many rules and compliances to try and keep you from making bonuses. They are always constantly making changes and expect agents to stay on top.

3.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

great benefits; variety of schedules; good pay with bonuses; thorough training; on-site resources; opportunities for overtime; room for growth; friendly coworkers

Cons

Call center environment was toxic; no flexibility during shift; timed bathroom breaks; favoritism among management; very competitive for promotions; a single call can affect your stats and bonus for the entire month; heavy call volume of angry, elitist people is draining and can affect your mental well-being

Viewing 10 - 12 of 18,586 Reviews

Glassdoor has 21,936 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.