Question 1

Is American Express a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at American Express have rated their employer with 2.9 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of American Express employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at American Express now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at American Express.

Question 2

Does American Express pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at American Express with 4.5 out of 5 stars based on 41 anonymously submitted employee reviews. This is 14.3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at American Express.

Question 3

How happy are Customer Service Representative CSR professionals working at American Express?

Accepted Answer

27% of Customer Service Representative CSR employees at American Express would recommend their employer to a friend. This rating has decreased by 67% in the past 12 months. Customer Service Representative CSR professionals have also rated American Express with a 2.9 rating for work-life-balance, 3.7 rating for diversity and inclusion, 2.7 rating for culture and values and 2.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at American Express?

Accepted Answer

Analyst (565), Manager (541), Software Engineer (504), Director (491), Business Analyst (438), Customer Care Professional (437), Customer Service Representative (415), Senior Manager (390), Senior Analyst (292), Travel Consultant (288), Assistant Manager (221), Project Manager (219), Team Leader (189), Product Manager (180), Financial Analyst (155)

Question 5

What are the pros of working at American Express according to real employee reviews?

Accepted Answer

"There are always people and teams you can get along with and have a good work/life balance." ((in 2659 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1577 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Pay was good and laid back work" ((in 755 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 640 reviews))

Question 6

What are the cons of working at American Express according to real employee reviews?

Accepted Answer

"Low salaries and not a lot of promotion options" ((in 477 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 435 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 208 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 89 reviews))

American Express

American Express Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No room to grow

Great Culture and Team

Satisfied

Jobs at American Express

American Express reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

American Express reviews FAQs

Jobs at American Express