Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (180) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2659 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1577 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Pay was good and laid back work" ((in 755 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 640 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 477 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 435 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 208 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 89 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,655 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,655 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,655 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews

5.0

Sep 2, 2012

Great company, wonderful to work for.

Executive travel counselor

Recommend

CEO approval

Business Outlook

Pros

Best Company to work for! Provide excellent work/life balance.

Cons

! can't think of a single one.

2.0

Sep 1, 2012

good ,lots to learn but not friendly for working mother

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

defined role good brand name good international presence worked with corporate for 9 years +

Cons

no time for family on weekdays as late working hours too much internal politics

4.0

Sep 1, 2012

Life at American Express

Research analyst

Recommend

CEO approval

Business Outlook

Pros

All my work experience has been in just 2 companies. So my review is based on my limited exposure and what I have heard from other sources (including the various interviews I have faced). -Good starting salary which is above the general trend. -One of the few companies that have 8.5 hrs shift. -Good work culture. Better than most other companies. -Easy to have a good work life balance. -Number of training programs. -Good infrastructure. Feels good to be there. (This should not be ignored while considering a job change. I found this to my peril. Went to the second company and the surroundings there, left me disappointed from the very first day). There are few companies which have better or equivalent facilities and what Herzberg called the Hygiene factors. E&Y is one example. Went there for an interview. Good package plus very good infrastructure. -Management quite friendly. -Very quickly one gets used to the company. To me it was like second home. Used to feel very comfortable there. Even if the job's not to one's liking you feel like going there. - It is a testament to these facts that AMEX is usually in the top ten in India in terms of employee satisfaction.

Cons

-As mentioned one gets used to AMEX and then moving on becomes exceedingly tough especially if the next company is not in the same league. -Everyone working there or going there might not agree to my views as it's my experience and what I felt personally. Somebody with more experience in more companies may not agree or may not find AMEX so agreeable. -Again it is, at the end of the day, a place of work, a firm on a contractual relationship with thousands of employees. Whilst better in many ways it still has the other issues usually found at companies. To a lesser extent but yes they are there. The company is far from being a Semco like company which I feel, based on what I've read, is an ideal place.

Viewing 18031 - 18033 of 18,655 Reviews

Jobs at American Express

Customer Experience Concierge Centurion Lounge - MIA

Customer Care Professional-Platinum Dispute Gate

Customer Experience Concierge - Centurion Lounge - IAH

Analyst, Detection Operations, Internal Fraud

Customer Experience Concierge, Centurion Lounge - DCA