American Express reviews

4.1

81% would recommend to a friend

(18,612 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,612 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
4.0
May 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Good compensation plans, friendly working environment, great location, lots of opportunities to advance. Most departments have updated and advanced systems with which to work.

Cons

American Express laid off about 15 thousand people over a 6 month period in 2009, outside of that, not many cons to working here.

2.0
May 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits are great Brand recognition Solid foundation

Cons

Promotions are handled poorly Certainly "who" you know and not "what" you know Seniority doesn't mean squat when you're in leadership There's no incentive or benefit to enter into leadership Everything that is done is geared for the "front line associates". TL's are overworked and VERY under appreciated. Not to mention your TC will make as much as you, if not more..especially with the new restructured bonuses program, which is an absolute joke. It's an insult to a leader Work life balance is a complete joke!!! Be careful who you trust - leadership integrity is the worst. They will trade their own mother to get what they want and will blame it on you when the deal is found out.

4.0
May 15, 2010
Recommend
CEO approval
Business Outlook

Pros

The benefits, the work environment and the name recognition are the absolute strengths.

Cons

Difficult to describe the poor attitudes of the long-tenured employees aside from complacent and resistant to change. Not a good place for a transformational executive to operate.

Viewing 18316 - 18318 of 18,612 Reviews

Glassdoor has 21,966 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.