Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (538) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (177) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2629 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1622 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1593 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 997 reviews)); "Good pay and very free" ((in 752 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 482 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 431 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 88 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Mar 8, 2010

Decent place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great working hours, decent benefits, easy to take time off, very supportive of work/life balance

Cons

hard to get recognition, difficult to get promotions, get "lost" in the rat race.

4.0

Mar 5, 2010

Americam Express is a great company to work for overall.

Senior manager

Recommend

CEO approval

Business Outlook

Pros

The best reason to work for American Express is work life balance. Also, the benefits are very good in terms of paid time off.

Cons

Getting promoted to higher levels in the organization can be difficult. It takes a lot of support and referrals from other leaders in the organization. Promotions are not always based on merit but often times on relationships that you have with others.

3.0

Mar 4, 2010

Complacent Cog

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance is very important here. The people are very nice and there is a lot of focus on development

Cons

It is a huge company and a lot of beauracratic hurdles to deal with when trying to get anything done.

Viewing 18352 - 18354 of 18,610 Reviews

Jobs at American Express

Customer Experience Concierge, Centurion Lounge - LAS

Customer Experience Concierge, Centurion Lounge - DCA

Customer Experience Concierge, Centurion Lounge - CLT

Executive Admin - Enterprise Identity

Customer Experience Concierge - Centurion Lounge -DFW

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Decent place to work

Americam Express is a great company to work for overall.

Complacent Cog

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