American Express reviews

4.1

81% would recommend to a friend

(18,592 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Nov 5, 2008
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance and everyone is very nice. The work can be rewarding and interesting. The company has a great reputation in the corporate world which is helpful when telling people where you work and applying for later jobs.

Cons

Because of the tendency towards "niceness", it can be difficult to understand what people really think and what is actually happening. All work is done by the managers and analysts - leaving a lot of time for many levels of "management" to talk about the work and change it around.

4.0
Nov 5, 2008
Recommend
CEO approval
Business Outlook

Pros

This is a financially stable company in today's times. Leadership at the very highest levels is proactive and have a vision. Close knit groups really support each other. The rank and staff in the company really work hard and would do well with timely recognition. Some of the leadership development programs have a lot of worth as compared to some other competitive companies. The subsidized cafeteria is well received by the general population. American Express does very well to identify risks and try to mitigate them. This has held the company in good stead during the economic ups and downs.

Cons

Although the management believes in talent retention; not every one gets promoted from within. Sometimes it is important as to how much successfully you network with your leaders. Some people 'get away with murder' while some others have to work hard to get appropriate recognition. Although the channels of communication are being used adequately, there is a scope for improvement on the timeliness of this communication. In some of the departments, staff has become complacent due to their tenure whereas some new hires are really not qualified to work in a company of this size. Attitude is the key for success.

4.0
Nov 5, 2008
Recommend
CEO approval
Business Outlook

Pros

work life balance, people are generally very nice. We're committed to making a positive contribution to our customers' lives by delivering outstanding products and premier service. Our employees work together as a team to meet the needs of American Express customers and grow our business. In turn, we value our employees, encourage their career development and reward their performance. People from many backgrounds and cultures have joined together to become our talented team of professionals. On this site, our employees talk about what it means to work at American Express. Browse a bit, and you'll get a pretty good idea of what life is like at American Express. We have a long history of philanthropy around the world. American Express supports hundreds of nonprofit organizations each year, with grants supporting projects in community service, cultural heritage, and leadership.

Cons

salary is lower than some competitive firms; progression up the ladder is slow. American Express on Thursday became the latest iconic American firm to announce major layoffs triggered by the worst economic crisis in seven decades, unveiling plans to slash 7,000 employees. Highlighting that even some of the most creditworthy and wealthiest Americans are having trouble paying their bills, American Express said that it is cutting 10% of its staff, suspending management salary increases and instituting a hiring freeze. See related MarketWatch First Take commentary. American Express, a component in the Dow Jones Industrial average, is following moves by other major firms like Hewlett Packard, Goldman Sachs, Whirlpool, and Yahoo, which have all recently announced layoffs of 5% to 10% of their staff. So far this month, Goldman has said it would cut 3,200 jobs, Whirlpool dropped the axe on 5,000 staff, Yahoo cut 1,000 positions, and Hewlett unveiled a stunning 24,000 job losses. And, while full details are unclear, analysts at Keefe Bruyette & Woods said earlier this week that probably about half of Lehman Brothers worldwide staff of about 26,000 employees, 10,000 of whom are inside the U.S., would lose their jobs after the company went bankrupt earlier this year. Barclays has acquired Lehman's U.S. brokerage business, and Nomura acquired parts of Lehman's Europe and Asia operations.

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