Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (536) , Software Engineer (502) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2639 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1518 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 995 reviews)); "Good pay and very free" ((in 787 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 631 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 491 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 435 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 215 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "Too much office politics but I guess it happens in every company" ((in 88 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,591 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,591 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Oct 19, 2008

American Express good place to work

Director

Recommend

CEO approval

Business Outlook

Pros

work-life balance is great at American Express

Cons

top performers are compensated well but not promoted

2.0

Oct 14, 2008

Caution

Business development

Recommend

CEO approval

Business Outlook

Pros

Excellent products and services and sales is virtual office - a big positive. Resources for info is strong. Brand is strong and company works to keep that brand real. Sharing information in teams and divisions strong. Commissions biggest positive.

Cons

Probably depends on where you work - regional management very important - this area needs help because reg sr management is not always ethical and has discrimination problems. Micro management is also a problem. If you don't like micro management you should not work here. Too many reports and systems demanded by regional management.

4.0

Oct 12, 2008

American Express is a great place to work (not just a slogan!)

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits; great opportunities to be a part of a global company and global projects; great brand and name recognition; lots of on-the-spot recognition and 'gifts' for employees; diversity efforts are very important and are not just the 'flavor of the month'; lots of women in leadership roles

Cons

political posturing; huge hierarchy/beaurocracy--sometimes takes forever for projects/ideas to be realized (if at all); lot of favoritism related to promotion--not always the most competent person is the one chosen; layoffs common; people in senior management don't always communicate information like they promised to; working 24x7 is tough to balance work/life; don't have childcare arrangements

Viewing 18520 - 18522 of 18,591 Reviews

Jobs at American Express

Analyst, Detection Operations, Internal Fraud

Paralegal-Legal Affairs

Customer Care Pro-Platinum Dispute Gate

Tele Sales Consultant - Sunrise

Executive Assistant - Chairman’s Office

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American Express good place to work

Caution

American Express is a great place to work (not just a slogan!)

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