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      American Express

      Engaged Employer

      American Express reviews

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      4.1

      81% would recommend to a friend

      (18,589 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Sep 10, 2008

      Never work for Amex call centers

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing I can say is that the pay was ok for the area.

      Cons

      Well, it was like being in the army.. you had set breaks, you could not change breaks. You were set up with a schedule (no choice). The managers would yell at you for no reason and make you feel stupid. They would get mad if you took a 2 minute bathroom break, I have a medicial condition.. I wasn't at Amex that long due to their attitudes. Everyone there was unhappy and had a attitude about everything, it was not a great learning enviroment either. They trick you during training time.. they make it seem it's the best place in the world to be. LIES!

      5.0
      Sep 8, 2008

      Amex = great company; provides growth opportunities, ability to move within its divisions & promotes talent from within.

      Dedicated account representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Senior leadership seems to have the best interest of the company as well as the employee in mind. Work/life balance is important & practiced in every role I've worked in with the company. Like any job out there, a large portion of your "work satisfaction" really comes down to your immediate leader. I've been extremely fortunate that most of my leaders have been strong performers & genuinely cared for the development of their direct reports. American Express also provides the ability to move within its many divisions and is focused on promoting talent from within. If you have the will to succeed, are willing develop your skills and put the effort into it, American Express is a great place to work.

      Cons

      The newly retooled medical benefits took an average benefits package and made it slightly below par. Also, when work load demands it, professional level employees can be expected to put in more than 50 hours per week. While one's effort is usually recognized for the extra hours, it can be discouraging if you're continually asked to do this. While I'm sure this is not unique to Amex, it is still a downside. The inverse is also true & can have an equally negative affect on your job satisfaction. If you're looking to coast in your 9 to 5, Amex is large enough where you can do the minimum if you have a poor enough leader. It makes it challenging to accomplish your tasks/goals when you are forced to work with these individuals.

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      Glassdoor has 21,940 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.