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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,589 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,589 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Jan 25, 2009

      It's a wonderful life

      Technical architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great, at all levels. If you have a good idea then it will get picked up and used (or at least thought about). The hierarchical nature of the company is mainly around the structure for reporting. If you need to gain approval of a senior member of staff, or just want a chat, then they tend to have open doors.

      Cons

      It's a big company, so there can be quite a bit of bureaucracy. We are global, so there can be a lot of work outside of "normal" hours.

      4.0
      Jan 15, 2009

      American Express - corporate America to its fullest. You want to climb the ladder? You have to sign up for life.

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is the number one reason to work at Amex. Secondly its a great place to start your career, its a great training ground full of free resources and information for learning critical business skills.

      Cons

      You have to play the game. Everybody talks fluff and you have to play along. People do not like constructive confrontation or debate of any sort. Things take forever to get completed - so much red tape. Getting promoted can be hard. You must have a solid network of people that will vouch for you. Its all about who you know.

      4.0
      Jan 6, 2009

      A complex organization that presents career opportunities and cultural challenges

      Director, human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      A complex organization presents many opportunties and different directions you can take your career. You need to be willing to take initiative to map out and cut your own path. Leaders are expected to have career path conversations with direct reports, and help identify and advocate for your "next likely positions". In turn, direct reports are expected to think about their trajectory and bring forth a point-of-view on their 3-5-etc-year plan. Lastly, the people here are seasoned, bright, and friendly, and top leaders are world leaders in their respective spaces.

      Cons

      A complex organization presents an overly consensus-driven and and fairly politically-charged culture. You need to be able to diplomatically state your opinion without having others feel as is you've stepped on their toes or squashed their idea. "Constructive criticism", "healthy debate", "direct feedback" are NOT phrases I would use to describe the Blue Box culture. Rather, "yes-based" relationships with little to no conflict confrontation are the norm. I think innovation suffers because of this.

      Viewing 18547 - 18549 of 18,589 Reviews
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      Glassdoor has 21,940 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.