Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (537) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2599 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1631 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1550 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 990 reviews)); "Pay was good and laid back work" ((in 760 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 486 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 427 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 84 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,607 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,607 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Sep 22, 2016

Great Benefits, but sending a lot of jobs offshore

Manager

Recommend

CEO approval

Business Outlook

Pros

The people are great. Encourage flexible work style and offer great benefits. Have really enjoyed it. Sad to say that job has been displaced due to fall out from Costco loss.

Cons

Over last 3 years been at the Company have seen entire groups jobs being sent to India and the US people displaced. Large majority of people at Desert Ridge location are contractors and most of those are also from India. Seem to be losing the "America" in American Express. Sad.

3.0

Aug 26, 2016

Good if accustomed to Call Center environment

Travel counselor

Recommend

CEO approval

Business Outlook

Pros

Best thing is the vacation time you accrue, although you have to be VERY flexible with when they allow you to take it. Overall, the supervisors are supportive but if you get a poor one you can be completely miserable. Health benefits are good but expensive.

Cons

Performance is based largely on Customer surveys but the surveys are often misdirected to wrong agent or department and no corrections are ever processed. This causes a huge impact on bonuses, yearly reviews, and shift bid rankings.

1.0

Jun 25, 2016

Disappointing treatment of pregnant employees and new mothers

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Unfortunately I can't think of company pros at the moment. I think they used to be a great place to work as there are many employees who have been there 20+ years. But the consensus is that treatment towards employees has taken a negative shift over the last several years

Cons

When I became pregnant I was demoted in my position due to my "special condition" and told that I should think about if I had a future with the company. I was given a hard time about my morning sickness, doctors visits. Then denied job protection through FLMA due to out of office time for dr visits. I found out this happened to other employees who were expecting. Including being told they could no longer work from home once becoming pregnant (American Express allows employees to work from home on certain days if needed)

Viewing 199 - 201 of 18,607 Reviews

Jobs at American Express

Customer Experience Concierge, Centurion Lounge - LAS

Customer Experience Concierge - Centurion Lounge -DFW

Customer Experience Concierge, Centurion Lounge - CLT

Customer Experience Concierge, Centurion Lounge - DCA

Customer Experience Concierge - Centurion Lounge, JFK

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American Express reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Benefits, but sending a lot of jobs offshore

Good if accustomed to Call Center environment

Disappointing treatment of pregnant employees and new mothers

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