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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,611 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Mar 22, 2014

      Customer Service from an English Major's Perspective

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since I work from home, the best things are clothing & travel. Your clothing budget is low and you're not affected by traffic, adverse weather, or car problems. The benefits are also good and the pay is adequate. The vacation & sick time are great and the bonus payouts monthly are wonderful.

      Cons

      Communication is difficult as is bonding. Working from home also makes it difficult to learn by listening, and there tends to be less emphasis on training. There is something to be said for interactive learning. It can be draining at times because you can begin to feel a bit robotic.

      2.0
      Jul 3, 2013

      Mixed Views - World Service

      Strategy manager (world service)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work-life balance, some good people. Amazing vacation time. If you work in a priority area, you will receive strong investment for projects. Decent severance for when you get laid off. Constant reorganization is taking place, so new positions are created frequently (although old ones are eliminated). Product is stable and not part of the more hated portion of Wall St. Good company to have on the resume.

      Cons

      Mass layoffs every two years or so (seriously, ask around). Performance management system requires a minimum number of low performers in the annual review process, so if your team is high-performing, someone still gets a low rating. I was told that I was "the one" despite strong results. This reduced my bonus and later prevented me from transferring to a new department, which was very disappointing. The culture is extremely risk averse, so there is often a groupthink mentality due to leadership who embrace the status quo. Not a place for innovation.

      Viewing 217 - 219 of 18,611 Reviews
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      Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.