Apple reviews

The position has really gone downhill quickly. From being quite different from a general AppleCare job, it's now being incredibly micromanaged. Meetings, trainings, offline time is cancelled constantly due to service levels and management is sending out emails to the department threatening with disciplinary actions for small mistakes to people. The department has been understaffed for a very long time and it's only getting worse. There's a very big difference on how managers are approaching advisors - some are ok with people being off the phone to work on cases, even in busy times, while others are micromanaging them and asking them to go available to take calls all the time.

ZERO work/life balance, Management are mostly outside hires with no relevant experience, Management can be hit or miss (some are amazing and decent human beings and some are absolute monsters) HR is useless and doesn’t protect employees from sexual harassment, CEO seems more concerned about sending employees emails demanding they take his views on political issues rather than focusing on creating more innovative tech.